Privacy Policy

Sincerus Technology Effective Date: 08/01/2026

Sincerus Technology ("Sincerus," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you visit our website, request a quote, become a customer, or communicate with us — including by phone, email, or text message (SMS).

Information We Collect

We may collect the following types of personal information:

Contact information — name, mailing address, phone number, and email address
Account and service information — details about the services you request or receive (e.g., audio/video, networking, security, or monitoring services), service history, and property/site information relevant to installation or service
Security and monitoring data — information related to your alarm or monitoring system, including signals, alerts, and device status transmitted through our monitoring platforms
Payment information — billing details processed through our payment providers (we do not store full payment card numbers)
Communications — records of calls, emails, and text messages between you and Sincerus, including any consent you provide to receive texts

How We Use Your Information

We use the information we collect to:

Provide, schedule, and support the services you request
Process payments and manage your account
Send appointment confirmations, service updates, and monitoring-related alerts
Respond to inquiries and provide customer support
Send you marketing or promotional communications, but only if you have opted in
Comply with legal obligations and protect the security of our services

Who We Share Your Information With

We do not sell your personal information. We share personal information only as needed to provide our services, and with the following types of parties:

Central monitoring station — to provide alarm monitoring and emergency dispatch services
Monitoring platform providers (such as Alarm.com and Telguard) — to transmit and manage alarm signals and system data
Payment processors — to process billing and payments
Service providers who perform functions on our behalf (such as software or communications platforms), under obligations to protect your information
Legal or regulatory authorities, when required by law or to protect the safety of our customers or business

SMS consent is not shared with third parties or affiliates for marketing purposes. If you provide consent to receive text messages from Sincerus Technology, that consent and your mobile phone number will not be sold, rented, or shared with third parties or affiliates for their own marketing purposes.

Your Choices

You may opt out of receiving marketing text messages at any time by replying "STOP" to any message, or by contacting us directly using the information below. Message and data rates may apply. You may still receive service-related communications necessary to provide services you've requested.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Sincerus Technology 4050 S Virgina Way, Chandler, AZ 85249 480-710-5450 support@sincerustechnology.com